Warranty Policy

✔ Covered Under Warranty

* Manufacturing defects in frame structure
* Loose, misaligned, or faulty hinges
* Defects in frame finishing or polish
* Lens coating defects (within warranty period)
* Optical errors from manufacturing

❌ Not Covered Under Warranty

* Accidental damage (drop, pressure, bending)
* Scratches due to regular use or improper cleaning
* Damage caused by heat, water, or chemicals
* Normal wear and tear over time
* Broken lenses due to mishandling
* Any third-party repairs or alterations

📌 Important Customer Note

To ensure smooth service:
* Keep your purchase invoice safely
* We recommend recording an unboxing video while opening your package.
* Use eyewear with proper care
* Always store in the provided case
Small care = Longer product life ✔

Warranty Claim Process

We’ve made it quick and hassle-free:
1. Contact our support team
2. Share your order details & unboxing video while opening your package.
3. Our team verifies the issue
4. Product is inspected (if required)
5. Repair or replacement is processed

Replacement Verification (Important)

To ensure a fair and transparent replacement process, we may require an unboxing video at the time of delivery.
* The video should be recorded while opening the package
* It must clearly show the sealed package and product condition

📌 Note:

Unboxing video helps us quickly verify issues like damage, missing items, or wrong product and protects both customers and us from fraudulent claims.
Requests without proper proof may not be eligible for replacement in certain cases.

Warranty Duration

* Branded Eyewear → 6 Month Warranty (As per brand warranty terms)
* Prescription Lenses → 3 Months Warranty